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Cardiac Monitor Technician (CMT) Supervisor - (Second Shift)

San Jose, CA
Job Summary:
The CMT Supervisor will supervise day to day operations of the team ensuring efficient and accurate interpretation of ECG data and delivery of data to Physicians and allied professionals.   This role will be responsible for scheduling, training and providing support for the team.  In addition, this role will perform duties of a CMT providing ECG interpretation and effectively communicating with customers and patents. 

ESSENTIAL DUTIES AND Responsibilities
  • Will lead a team of employees in achievement of organizational goals. Guide, coach, direct, and develop direct reports
  • Administrative tasks as assigned including payroll, scheduling and staffing.
  • Supervise and lead performance management, new hire onboarding, and cross-training.
  • Handle escalations and find root cause for better resolve
  • Delegate tasks and re-allocate resources on a consistent basis to deliver on performance initiatives
  • Analyze and interpret cardiac rhythms with proficiency and evaluate for notification criteria and proper documentation
  • Receive inbound phone calls from Healthcare professionals or patients and utilize appropriate soft skills to ensure a quality interaction
  • Will create, review and send Notification Reports, Daily Reports and End of Use Reports as needed
  • Will work collaboratively with Clinical Customer Support, Clinical Operations, Sales Ops, and other VC departments as needed in a highly professional manner
  • Follow the chain of command for review of challenging EKG rhythms before notifications or reports are delivered
  • Meet quality and performance standards
  • Follow all company and departmental policies and procedures
  • Perform other duties and responsibilities as assigned

Education and Licenses/Certifications
High School Diploma or General Education Development (GED) Required
Certified Rhythm Analysis Technician (CRAT) / Certified Cardiographic Technician (CCT) Required
Bachelors Degree Preferred

QUALIFICATIONS AND Experience
  • A minimum of 4 year of related CMT experience
  • Training program certifying rhythm analysis training
  • Prior supervisor/people leadership experience a plus

Knowledge and Training
  • Demonstrate a team centered and patient first initiatives with a positive attitude
  • Motivate employees, resolve issues, and make difficult decisions
  • Serve as a conduit of communication between employees and management
  • Implement established business strategy, assigning roles and tasks to dedicated team members based on strengths and abilities
  • Meet and exceed organizational goals with optimum use of workforce and resource allocation.
  • Ensure compliance with state and legal policies and procedures
  • Knowledge of medical terminology specific to cardiology
  • Ability to thrive in a fast-paced call center environment
  • Excellent communication, interpersonal, and leadership skills with the ability to communicate effectively across departments
  • Detail-oriented, well organized and able to adhere to deadlines
  • Experience with customer service and conflict resolution
  • Ability to motivate people on your team and across departments
  • The ability to read and follow detailed instructions, maintain accurate records, and complete and produce quality reports
  • The ability to follow procedures and learn support technology
  • The ability to plan, organize, multi-task and adapt to priority changes
  • The ability to use standard computers and basic office software
  • Knowledge and usage of business English, spelling, grammar and punctuation
  • Be willing to work overtime or extra hours as needed.

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