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Clinical Specialist - Orlando

Orlando, FL
Purpose

To provide clinical customer support to effectively implement VitalConnect’s solutions into customer sites

Responsibilities:
           May be responsible for:
  • Implementing the clinical training program to various customer sites throughout the United States
  • Supporting clients by providing onsite and virtual clinical education through presentations and demonstrations about merits and proper clinical usage of company products
  • Collaborating with various departments within customer organization to implement onsite clinical evaluations to ensure clinical acceptance of all technological devices
  • Educating customers on the merits, proper clinical procedures, and usages of clinical devices
  • Training and establishing effective relationships with external customers while working with sales teams to drive clinical value
  • Developing and delivering a customized training and support plan for VCI solutions at customer sites
  • Submitting detailed documentation while onsite at customer accounts within designated time frame
  • Maintaining product knowledge as product operations and/or features change
  • Ongoing customer support either in person or by phone/video conference
  • Educating Clinical Research Associates and corporate teams of clinical relevance and applications of our products and solutions
  • Assisting in various projects as assigned
  • Traveling up to 75%

Education
  • Bachelor’s degree preferred
  • Degree in nursing or related field preferred


Knowledge and Training May Require:
  • Excellent communication skills (verbal and written) and organizational skills
  • The ability to successfully manage multiple priorities in a fast-paced environment
  • The ability to work independently or as a team player in cross-functional projects
  • Extensive judgement and experience to plan and accomplish goals
  • Friendly and approachable presence; enjoys developing relationships at all levels of the organization, from the receptionist to the CEO
  • Proficiency in Microsoft Office and other computer software
  • Passion for making a positive change in people’s lives
  • Valid unrestricted nursing license issued within the U.S.
  • Prior or current critical care or telemetry nursing experience
  • Knowledge of Good Clinical Practice (GCP) and ECG rhythm interpretation
 

 

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