Purpose The CMT Lead Technician will assist in the supervision of the shift operations of the team ensuring efficient and accurate interpretation of ECG data and delivery of data to Physicians and allied professionals. This role will be responsible for managing resources in the queue 24-7-365, training, and providing support for the team. In addition, this role will perform duties of a CMT providing ECG interpretation and effectively communicating with customers and patents. Responsibilities • Analyze and interpret cardiac rhythms with proficiency and evaluate for notification criteria and proper documentation • Receive inbound phone calls from Healthcare professionals or patients and utilize appropriate soft skills to ensure a quality interaction • Will create, review and send Notification Reports, Daily Reports and End of Use Reports as needed • Follow the chain of command for review of challenging EKG rhythms before notifications or reports are delivered • Meet quality and performance standards • Follow all company and departmental policies and procedures • Re-allocates resources as needed to stay within SLA • Runs a daily 5-minute huddle/Builds Daily Document to get the team on the same page • Administrative tasks as assigned such as the VIP list (while active) and break schedule • Assists with training and shadowing of newer techs • Perform other duties and responsibilities as assigned Education and Licenses/Certifications • High School Diploma or General Education Development (GED) • Certified Rhythm Analysis Technician (CRAT) / Certified Cardiographic Technician (CCT) Experience • 1 year of related experience preferred • Training program certifying rhythm analysis training Knowledge and Training • Demonstrate a team centered and patient first initiatives with a positive attitude • Knowledge of medical terminology specific to cardiology • Ability to thrive in a fast-paced call center environment • The ability to communicate effectively both verbally and in writing • The ability to read and follow detailed instructions, maintain accurate records, and complete and produce quality reports • The ability to follow procedures and learn support technology • The ability to plan, organize, multi-task and adapt to priority changes • The ability to use standard computers and basic office software • Knowledge and usage of business English, spelling, grammar and punctuation • Attention to detail • Be willing to work overtime or extra hours as needed.