Purpose

To manage the administrative and technical tasks surrounding customer order processing/inventory management and act as a liaison between the Sales and Operations departments to enable Sales to sell more efficiently and effectively.

Responsibilities

· Daily order entry, order scheduling, and post-shipment processing by region, team, sales representative, and/or market

· Regularly collaborate cross-departmentally to support the Sales function

· High-level administrative and critical-thinking tasks, including updating and entering data across multiple platforms, prioritizing shipments based on operational capacity and available inventory, quality checking paperwork and submitting to Document Control, etc.

· Assisting with account management for multi-site accounts, including setting up satellite locations across our systems and working closely with Shipping to ensure product is delivered to the correct destinations

· Vetting clinician information and setting up account-specific report delivery preferences for healthcare facilities

· Regularly managing sensitive information, including PHI/PII, while complying with HIPAA’s minimum requirement

· Daily, weekly, and monthly business reporting as required by leadership

· Flexibility toward demands and changes in the role as the company grows

Education

· Bachelor’s degree preferred

Experience

· SalesOps experience preferred

· Experience in biotech preferred

· Experience in Salesforce and ERP systems preferred

· Experience working with PHI/PII (HIPAA)

· Alternate titles: Customer Relations Associate, Sales Operations Specialist, Sales Operations Representative

 

Knowledge and Training May Require

· Enforcing a variety of the field's concepts, practices, and procedures

· Upholding organizational SOPs and a desire to implement best practice solutions

· Familiarity with CRM and ERP software

· Experience and judgment to plan and accomplish goals

· Available and responsive to questions, excellent relationship-building skills, and ability to liaise with stakeholders at all levels